So I ordered a new laptop a few weeks ago and have been anxiously waiting for it to get here.  Well it finally did today and when I opened it, I discovered a nice gouge in the LCD screen.  I was pissed and so frustrated cuz I've spent the past couple of days trying to get some answers as to what I need to do.  Finally I was able to get through to support and they are shipping me another.  I just need to get the damaged one back in 30 days or I pay for it.  I just hope it makes it there cuz I know the mail service here isn't the fastest.  Oh well.  The Bickford curse has struck again.